SMS Terms & Messaging Policy

Queen City Volunteer Connect (QCVC) is a volunteer-hours tracking platform serving high school students in the Charlotte, NC area. Students can discover and sign up for volunteer opportunities from local employers and nonprofits, submit completed service hours, and receive official PDF verification letters.

Operated by Queen City Volunteer Connect at qcvc.org. Contact: queencityvc@gmail.com.

QCVC uses SMS messaging for two specific, limited purposes. No promotional or marketing messages are sent.

A. One-Time Verification Codes (OTP / 2FA)

When a user enters their phone number and requests a sign-in code, a single SMS containing a 6-digit one-time passcode is sent for identity verification. The code expires after a short window.

B. Administrator-Initiated Invitation Messages

Admins may send a one-time SMS invitation to new employer organization representatives or prospective platform administrators. These messages are sent only to individuals with a pre-existing relationship with QCVC. Each invitation is sent once and contains secure onboarding instructions.

Consent to receive SMS messages is obtained directly and explicitly before any message is sent.

For Verification Codes

A user opts in on the QCVC sign-in screen by entering their mobile phone number and checking a consent checkbox that appears directly below the phone number field. The checkbox is unchecked by default, and the “Send Code” button is disabled until the user checks it. The checkbox is labeled with the following consent language:

No SMS message is sent unless the user has affirmatively checked this box and then tapped “Send Code.” This consent is specific to SMS verification messages and is collected separately from acceptance of our Terms or Privacy Policy.

The screenshots below show the actual opt-in flow in the QCVC app:

For Invitations

Invitations are sent only to individuals who have proactively contacted QCVC or were referred by an existing partner. The SMS includes STOP instructions. Recipients may reply STOP or simply ignore the message.

No Third-Party Opt-In Sharing

QCVC does not purchase phone number lists, does not obtain consent via third-party websites, and does not share opt-in data with other organizations. All consent is collected directly through QCVC's own application.

Verification codes are sent on-demand only when a user taps “Send Code.” Frequency is entirely user-controlled.

Invitation messages are sent at most once per recipient per invitation event, and only to contacts not yet on the platform.

QCVC does not send recurring messages, newsletters, promotions, or any other scheduled communications via SMS.

Reply STOP to any QCVC message. After opting out:

• A confirmation of removal is sent
• No further SMS will be sent from QCVC
• Opting out of verification codes will prevent phone-based sign-in

To re-enable SMS, reply START or email queencityvc@gmail.com.

Reply HELP to any QCVC text message for assistance information, including contact email and a link to this page. Direct contact is also available at queencityvc@gmail.com.

QCVC does not charge for SMS messages. However, message and data rates may apply depending on your wireless carrier and plan. QCVC is not responsible for any charges imposed by your carrier. Contact your carrier for details about your messaging plan.

Phone numbers are used solely for authentication and platform communication as described in this document.

• Student phone numbers are never shared with employers
• Numbers are not sold, rented, or shared with third-party marketers
• Phone numbers are stored securely and are not included in public-facing data

See our full Privacy Policy for complete details.

SMS messages are delivered via Twilio and are compatible with all major U.S. carriers including AT&T, Verizon, T-Mobile, and regional carriers. Carrier support for short code and long code delivery may vary.

Contact: queencityvc@gmail.com · qcvc.org

QCVC may update this policy at any time. Changes will be posted to this page with an updated effective date. Continued use of the application after changes constitutes acceptance of the revised policy.